NIFM Service Request

Contact Details & Site Information

This form is to be used for reporting Non-Urgent Issues at Telstra Network Sites. 

For Emergency or Network Critical requests, please contact Telstra Power & Facilities on 1300 652 235 (option 2 then 1)  for an immediate response.

Full Name *

Email Address *

Company *Enter the Primary Contractor Name

AddressID *

Site Name *

State *ACTNSWVICTASQLDWASANT

Site Priority *P1Non-P1Tunnel

Originating Work Order & Risk Category

Is there an imminent safety, security risk or likely to impact end-customers in the next 24 hours? *

YesNo

Original work order I attend site on:

Primary Potential Impact: *

SafetyEnvironmentalNetwork ResilienceSecurityTenancy

Primary Hazard: *

DC PowerFumes / GasesAC Power / GeneratorElectrical EarthingFuel StorageAir ConditioningNoiseRefrigerantLegionellaChemical LeakageFire SystemsAsbestosStructural Failure / Design (e.g. building elements at risk of failure, water ingress into buildings)Slips, trips or falls SewageEntrapmentTheft / Vandalism / AccessPests/Vermin

What is this issue related to? *

FM (HVAC, AC Electrical, Fire, Security, Structural etc.)Telepower (DC Power, Solar, Generator, Fuel, UPS, etc.)Service Delivery (Grounds, General Lighting, Fences & Gates, Waste Removal, Cleaning, Pests/Vermin etc.)

Asset Data (FM)

Asset Name *Traffolyte label if available or Serial Number of the Unit (e.g. Hoist DT#)

Provide asset barcode if availableNIFM/Silcar/Thiess barcode (numeric 5-6 characters)

Building Number *Building 1Building 2Building 3Building 4Building 5Building 6Building 7Building 8Building 9Building 10Building 11Building 12Building 13Building 14Building 15Building 16Building 17Building 18Building 19Building 20Building 21Building 22Building 23Building 24Building 25Building 26Building 27Building 28

Level *Basement 1Basement 2Basement 3ExternalGroundLevel 1Level 2Level 3Level 4Level 5Level 6Level 7Level 8Level 9Level 10Level 11Level 12Level 13Level 14Level 15Level 16Level 17MezzanineRoof

Room *Battery RoomBoiler RoomCable ChamberCar ParkChiller EnclosureCommon RoomControl RoomCorridorData CenterDiesel Generator RoomDistribution RoomElec Riser RoomEquipment RoomEvaporative Coolers RoomExternalFire Control RoomFire Pump RoomGeneral RoomHV Main SwitchboardHV SubstationLAN RoomLift RoomLoading DockLobbyMDFNot ApplicableOffice 1Office 2PABX RoomPlant Room 1Plant Room 2Power & BatteryPump RoomRectifier RoomRoofServices RoomStairwellStore RoomSwitchroomTank RoomTransformer RoomUncrating RoomUPS RoomOther

Additional Information to assist in locating the asset

Functional Group (FM)

FM Functional Group *

Air Conditioning (HVAC)Building Management System (BMS)Electrical (AC)Fire & Safety (ESM) (incl. Fire Door)Security (All doors, windows, locks, security alarms & padlocks)Structural (Load bearing beams / building elements at risk of failure, Unstable building elements at height, Water ingress into buildings (excluding plumbing leaks), Water tanks at risk of failure & External guard rails, ladders, platforms, anchor points at risk of failure)Repair & Maintenance (Other non-structural or non-security related building defects, asbestos & plumbing)Lift & Hoists

Air Conditioning (HVAC) - Asset Class

HVAC Asset Class *(HVAC) Backflow Prevention DeviceA/C Package UnitA/C Split UnitRoom Air ConditionerAir CompressorAir Handling UnitAir ReceiverBoiler - HeatingChiller UnitCooling TowerClosed Circuit LoopCondenser Water LoopCondenserDirect Evaporative Cooling UnitEconomy Cycle UnitElectric Duct HeaterEvaporative Cooler UnitFan Coil UnitFilter AirHVAC ControlsHVAC Digital Control UnitHVAC Energy Saving ModuleHVAC FanHVAC PLCHVAC PumpVariable Speed DriveHVAC Water TankMechanical RiserProcessing Cooling UnitsTemporary Cooling Unit

Lifts & Hoists - Asset Class

Lifts & Hoists Asset Class *

Passenger LiftGoods LiftsLift ControlHoist (Electric)Mechanical Aid Lifting Devices

Repair & Maintenance - Asset Class

Is this related to asbestos? *

YesNo

Asbestos related asset class *Air Handling UnitAlarm Interface UnitBuilding EnvelopeCeilingsDistribution BoardElectric Duct HeaterEmergency Warning SystemExit and Emergency LightingExternal Access DoorFenceFire Indicator PanelFire DoorFire ExtinguisherFire Hose ReelFire PumpsFire StoppingFloor CoveringsGas DetectorGutteringHVAC PumpsHydrantHydrant PumpInergen Suppression System Internal General DoorLighting (General)Processing Cooling UnitsSprinkler SystemStairsSump PumpToiletsVesda Control SystemWalls

R & M Asset Class *

Backflow Prevention DeviceBuilding SignsCeilingsDomestic Water PipingDomestic Water TankDrain and Sewer Piping/Water IngressFloor CoveringsGuttering (exclude cleaning)Hot Water SystemStairsSump PumpToiletsWalls

Structural - Asset Class

Structural Asset Class *

Water Tanks (Structural Failure)Building Envelope (incl. retaining walls, beams, bricks on external wall, cladding, canopies, flashing, external guard rails, ladders, platforms, anchor points, etc.)

Structural Risk

Risk	Description	Examples
5 - Critical	Critical defects rendering asset physically unsound / functionally unfit for purpose with high risk of failure. Immediate action required.	• Exterior building component at imminent risk of falling:  e.g.   Loose piece of flashing, dislodged bricks, etc. • Collapsed or Termite damaged flooring that a person could fall through. • Damaged / leaning retaining will at imminent risk of collapse • Water ingress into electrical equipment • Corroded or loose exterior guard rails, ladders, grid mat at imminent risk of failure
4 - High	Major defects badly deteriorated with potential structural impact. Essential maintenance / repair work required.	• Cracked brickwork which could become unstable if not repaired • Water leakage into ceilings / walls (not impacting on electrical safety) • Corroded steel work / fasteners that could fail if left unattended • Signs of active termite damage (not at imminent risk of collapse)
3 - Medium	Significant defects Still stable / secure. At risk from further damage / deterioration. Maintenance / repair work may be required.  Programmed monitoring is required.	• Concrete spalling (not at risk of collapse or impact on personnel) • Cracked brickwork >5mm but still stable • Corroded steel work / fasteners minor flaking yet still secure
2 - Low	Minor defects or deterioration. Still stable / secure. Desirable maintenance / repair work / programmed monitoring is required. Defects noted for attention	• Minor leakage through window seals • Water stains with no current wetness • Signs of loss of corrosion protection on structural steel (paint / galvanising) • Minor cracks in brickwork / concrete structural elements (<5mm) • Cracked paving
1 - Very Low	No defects. As-new condition and appearance. Optional maintenance / repair work.	N/A

What is the Structural Risk? *

5 - Critical4 - High3 - Medium2 - Low1 - Very Low

Security - Asset Class

Security Asset Class *

External Access Control System (EACS)Internal Access Door/LockExternal Access Door/LockSecurity Alarm SystemWindows

Fire & Safety (ESM) - Risk & Category

ESM Risk	Risk Description
5 - Critical Risk	Significant potential for adverse impact on the life safety of occupants, Essential maintenance / repair work required. e.g. Failed Pump, Multiple EEL lighting failure (No lit path to Exit), multiple detectors failed, System Impairment.
4 - High Risk	Functional but operation is impacted, Essential maintenance / repair work required. Potential minor impact only e.g. Fire Panel alarm, Vesda Failure (residual detection still present), Multiple EEL lighting failures (some residual lighting), Fire door does not function, Fire Panel Battery Failure.
3 - Medium Risk	Functional, Repair may be required. Programmed monitoring required. Potential Minor Impact with Low Exposure e.g. Asset beyond recommended service life but still working , Leaking Fire Hose Reel, VESDA filter replacement, VESDA life cycle replacement (10 yrs.), Fire Panel battery LCR (still functioning), Block Zone Diagram missing.
2 - Low Risk	Functional, Desirable maintenance / repair work. Possible Minor Impact with Unlikely Exposure e.g. Missing Fire Extinguisher (others in vicinity), Individual EEL failure (path to exit still clear and illuminated).
1 - Very Low Risk	Functional, Optional maintenance / repair work. Negligible Impact with Rare Exposure e.g. Faded Fire Extinguisher sign (still visible).

What is the ESM Risk Rating? *

5 - Critical Defects4 - Major Defects3 - Significant Defects2 - Minor Defects1 - No Defects

What is the ESM Category? *240V AC Exit & Emergency Lighting50V DC Exit & Emergency LightingAlarm Interface UnitAutomatic Detection SystemsCompartmentationDeluge (Dry Pipe) Suppression SystemDischarge Of ExitsEgress DoorsEmergency Response PlanEmergency Warning Intercom SystemEvacuation DiagramExit DoorsFire BlanketsFire Dampers (Shutter Type)Fire Hose ReelsFire HydrantFire Indicator PanelFire Isolated ShaftsFire Protective CoveringsFire Rated Access PanelsFire Rated DoorsFire Rated MaterialsFire Rated PartitionsFire Seals & StopsFire SeparationFire Static Water TanksFire WindowsGas DetectionGas Suppression SystemHose Reel PumpHydrant PumpJacking PumpMake-up PumpMeans Of EgressPortable Fire ExtinguishersSmoke (Spill) Management SystemSmoke Detection & Alarm SystemsSmoke DoorsSmoke PartitionsSpecial Installations (Including Cable Chamber Access & Etc)Sprinkler (Wet Pipe) Suppression SystemSprinkler PumpSprinkler-Hydrant PumpStairs & BalustradesStairwell Pressurisation SystemTactical Fire PlanVesda Systems

Telepower - Asset Class

What is the Power ID? *Enter actual PowerId, NOT Node Code

Select Power System Type *

DC Power System (DCP)SolarPower Generating Plant (PGP) & Fuel CellUninterrupted Power System (UPS)Inverter

DC Power & Solar - More Information

*Please ensure Structure Builder site load and asset status is accurate.

DCP Asset Class *Battery String, VRLABattery String, FloodedRectifierMonitor / Control / AlarmBattery RackLow Ohmic Distribution (LOD) RackHigh Ohmic Distribution (LOD) RackSolar RegulatorSolar PanelDC-DC ConverterConverterInverter

DCP Asset Number *N/AMore than one faulty unit1234567891011121314151617181920212223242526272829303132333435363738394041424344454647484950Examples: Battery String 1 = 1, Rectifier Position 10 = 10

Is the faulty unit still under warranty? *

NoYes

If Yes, record the following to support warranty claims: 1. DOI (date of installation) 2. DOM (date of manufacture) 3. String float voltage (per monobloc) 4. Individual block float voltages 5. Battery block temperatures 6. Site temperature 7. Latest discharge test figures 8. Is temperature compensation enabled? Keep the faulty unit and email details to TelepowerSpares@ventia.com to arrange replacement

What is the cause of the defect? *Failed short discharge testFailed BCM testFailed conductance testNo OutputTemperature compensationCorroded terminal/inter-cell connectorsBulging caseFloat voltage out of specLeakingLow reserveLow volts on loadOpen circuitCircuit breaker trippedCircuit breaker faultyDegraded outputFan not runningFuse blownMetering/DisplayFire damage due to managed assetFire damage external causesBattery isolatedOther

Other

Is there N+1 rectifier redundancy? *

NoYes

Provide discharged duration, current and voltage *(e.g 10mins at 80A and 45.6V)

Power Generating Plant (PGP) - More Information

*Please ensure Structure Builder site load and asset status is accurate.

PGP Asset Class *EngineAlternatorDay TankBulk TankTransfer PumpAir CompressorPressure VesselStarting BatteryStarting PneumaticControl BatteryPLC BatteryCharging RectifierControl CubicleAuto Transfer Switch (ATS)Heat ExchangerRadiatorFuel Cell Stack

What is the cause of the PGP defect? *Block Heater/Water Jacket Heater faultyNot meeting fuel reserve standardLow fuel levelLow fuel alarmNo fuel in day/bulk tankWater/Fuel contaminatedCorroded tank/fuel piping rustedPGP auto start/shutdownPGP failed to take loadPGP failed to startPGP failed to switchPGP sensing moduleBattery charger not workingControl batteries faultyControl/display panelCoolant empty/lowCoolant leakCooling fanDip stickPGP alarms not extendingGeneral alarm wiring issueExhaust PipeFan beltFuel filterFuel gaugeFuel leakFuel sensorFuel solenoidGovernor huntingHoses defectiveMains sensing moduleMetersOil excessive consumptionOil filterOil high temperatureOil leakOverheatingPhase relayPLC batteriesPLC module/reprogrammingRadiatorRadiator CapShutdown underspeed/overspeedStarter batteries faultyStarter batteries crank testStarter batteries stollenAir compressorThermostatFuel transfer pumpAir filterATS fuse blownATS in bypassOTHER

Other (please specify)

Provide current fuel level in Litres ****Please ensure you also update the fuel level in Structure Builder.

Electrical - Asset Class

Electrical Asset Class *Uninterrupted Power System (UPS) ModuleUPS BatteriesInverterAutomatic Transfer Switch (ATS)Air Circuit Breaker (ACB)Cable CompressorElectric Room HeaterElectrical ControlsElectrical Digital Control UnitElectrical Distribution BoardElectrical Energy Saving ModuleElectrical RiserGeneral Power Outlet and WiringHigh Voltage Protection RelayGeneral Lighting (when electrician required)Lighting PLCMain SwitchboardPower Factor CorrectionResidual Current DeviceSurge ProtectionTransformerOther

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General Risk Ranking

Risk	Description	Examples
5 - Critical	Critical defects rendering asset physically unsound / functionally unfit for purpose with high risk of failure. Immediate action required	• Rectifiers below N+1 redundancy • Battery reserve below average response time • No cooling redundancy • Generator fuel reserve below 24 hours • Lack of HV or LV electrical redundancy • Medium risk to health & safety (High risk call GOC for Reactive Maintenance)
4 - High	Major defects, badly deteriorated with potential problems. Still functional but operations are impacted. Essential maintenance / repair work required.	• Rectifier failure but system at or above N+1 redundancy • Battery defects but reserve above average response time • Cooling operating at reduced capacity due to fault but there is available redundancy • Electrical fault with available redundancy • Low risk to health & safety (High risk call GOC for Reactive Maintenance)
3 - Medium	Significant defects but still functional, stable / secure. At risk from further damage / deterioration. Necessary maintenance / repair work / programmed monitoring is required.	• Asset beyond recommended service life but still working • Very low risk to health & safety (High risk call GOC for Reactive Maintenance)
2 - Low	Minor defects or deterioration. Still functional/ stable / secure. Desirable maintenance / repair work / programmed monitoring is required. Defects noted for attention and requires reassessment.	• Deterioated coatings & labels • Bathroom defects (excluding leaks which pose a safety or network risk) • Plant room cleaning
1 - Very Low	No defects. As-new condition and appearance. Optional maintenance / repair work required.	N/A

What is the general risk ranking for the issue? *

5 - Critical4 - High3 - Medium2 - Low1 - Very Low

Description of Issue & File Upload

Provide a short description of the issue *Max. 100 characters

What action is required to resolve the issue? *For starter/control batteries, please specify how many batteries case do you need.

What would be the potential consequence if this issue is not resolved? *Max. 200 characters

Estimate CostProvide total estimate cost (materials, labour and travel) to resolve the issue if known (number only ex GST)

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Call Telstra Power & Facilities NOW on 1300 652 235 (Option 2 Then 1) for imminent safety, security or high-risk customer impacting issues.

Please use Telstra non-urgent service request (NUSR)  escalation email F1103735@team.telstra.com 

(for fence, gate, cleaning, gutter cleaning, MDF ladder maintenance, graffiti removal, grounds maintenance, pest control or waste removal issue)

or 

Non-Urgent Faults phone 1800 773 080

For Waste Removal phone 1800 453 262